Advances in computing including Augmented and Virtual Reality (AR/VR) to Artificial Intelligence (AI) and the Internet of Things (IoT), are rapidly changing the nature of work in domains far afield from the office environment. This research informs technology design by highlighting the voices and experiences of workers not historically at the center of HCI research. Understanding the kinds of values and tasks that workers want to preserve to create a more equitable future of work.
Working in conjunction with industry partners to implement new technologies creates opportunities to address the complexity of designing for organizations. The aim of this work is centered on developing tools and methods that balance worker wants and needs with organizational goals to create technologies that are both useful and usable.
Examining the production and disementation of data reveals how data driven technologies create new types of data-work, expand professional boundaries, and introduce new performance standards. This research agenda seeks to understand and inform how emerging data-driven tools propogate measurements of success to ensure users have a say in the process of data collection, analysis, and use.